If you're in any doubt as to whether something warrants a complaint, in the first instance you should approach a trusted QuidditchUK volunteer confidentially, on an informal basis. If you're unsure who to contact, any of the people listed below will be happy to help. The volunteer will be able to advise you as to the most appropriate form of potential further action, in which case the matter will be dealt with formally.
It may be possible that what's happened can be dealt with by talking to the offending person(s). However, this may not work or you may not wish to confront the individual(s) concerned, in which case you should use the procedure set out below.
Below is a list of people you should contact to report the allegation, in order of relevance:
- Volunteers Director
- Another volunteer within the Volunteers Department
- Clubs Director
You may also use the Contact Us form on our website; this will be sent to the Secretary who will triage it to a relevant volunteer without a conflict of interest.
Please note that, while QuadballUK will always do our best to investigate complaints thoroughly, complaints become increasingly difficult to manage with the passage of time. Players may move onto other teams or leave the sport, and witness testimony becomes less reliable with time. For these reasons we recommend that, where possible, complaints be made within six months of the relevant incident to ensure the best chance of a productive investigation. In cases where early reporting is not possible, we will still do our utmost to develop a fair conclusion within the limitations that the passage of time can bring about.